Contact Us
Have a question, found a bug, or want to suggest a new feature? We'd love to hear from you. Send us an email and we'll get back to you.
Quick Links — You Might Find Your Answer Here
Before reaching out, these resources may help:
- About page — how the calculator works and methodology details
- How to Calculate Running Pace — formulas and practical examples
- KM to Mile Pace Conversion — unit conversion reference
- Training Paces Explained — easy, tempo, interval pace zones
- Privacy Policy — how we handle your data
Send Us a Message
What to Expect
After you send an email, we read every message personally and do our best to provide helpful, thorough responses.
| Message Type | Typical Response Time |
|---|---|
| General questions | 48–72 hours |
| Feature requests | 48–72 hours |
| Bug reports | 72 hours – 1 week (investigation needed) |
| Embedding/licensing | 1 week |
Before You Contact Us
Here are answers to some common questions that might save you time:
"Is this calculator accurate?"
Yes. Our calculator uses standard mathematical formulas that are universally accepted in athletics. Pace is calculated as Time ÷ Distance, and unit conversions use the internationally standardized factor of 1 mile = 1.60934 kilometers. The same formulas are used by GPS watches, race timing systems, and training software worldwide. For more details, see our About page which explains the methodology in depth.
"Can I use this calculator on my website?"
Linking: You're welcome to link to Running Pace Calculator from your website, blog, or social media. No permission needed.
Embedding: If you'd like to embed the calculator directly on your website (via iframe or other methods), please contact us first to discuss. We're generally open to partnerships but want to ensure proper attribution and usage.
"I found a bug"
We appreciate bug reports! To help us fix the issue quickly, please include:
- Browser: Which browser are you using? (Chrome, Safari, Firefox, Edge, etc.)
- Device: Are you on desktop, tablet, or mobile? What operating system?
- Steps to reproduce: What exactly did you do when the bug occurred? What inputs did you enter?
- Expected vs. actual: What did you expect to happen, and what happened instead?
- Screenshots: If possible, attach a screenshot showing the issue.
The more details you provide, the faster we can identify and fix the problem.
"I have a feature request"
We welcome suggestions for new features, additional calculator tabs, or improvements to existing functionality. When submitting a feature request, it helps if you describe:
- What problem the feature would solve
- How you would use it in your training or racing
- Any examples of similar features you've seen elsewhere
We can't implement every suggestion, but we read all of them and prioritize based on how many runners would benefit.
Feedback Welcome
Running Pace Calculator is built for runners, and we're always looking to make it better. If you have ideas for:
- New calculator features or tabs
- Additional pace chart articles
- User interface improvements
- Corrections to existing content
- Accessibility enhancements
We genuinely want to hear from you. Your feedback helps shape the future of this tool and ensures it remains useful for runners of all levels.
Thank you for using Running Pace Calculator, and thank you for taking the time to reach out.